Payment and Policies

*** We recommend scheduling an appointment so that we may respect the valuable time of all of our clients.
**** We will, of course, see urgent matters or emergencies if needed, and additional charges may apply.

Appointment time: Our standard appointments are a minimum of 30 minutes. Please allow for this time plus some additional time in your schedule. We do understand that your schedule and your pet's conditions may change. Please contact us if your situation changes.

A Deposit will be required for the following:

• Surgical appointments
• Imaging appointments such as Echocardiogram and Ultrasound
• Multi-Pet appointments (3 or more)

Your deposit will go toward the price of the procedure if your pet comes in for the appointment.

Rescheduling or Cancelations:

• Appointments require 24 hours' notice for rescheduling or canceling. Less than 24 hours’ notice will be charged a cancellation fee.
• Surgeries require a 48-hour notice for rescheduling or canceling. Less than 48 hours' notice will result in a loss of deposit and a cancellation fee.

Late appointments/No Show:

• Arriving more than 10 minutes late after your scheduled appointment time will be considered a "No-Show" resulting in a cancellation fee and your appointment will need to be rescheduled. "No-Show" appointments will be marked as such and a "No Call No Show" fee will be added to the account. If this incident becomes recurrent, then a deposit will be required for appointments in the future.
• Please contact the clinic if you will be late for your appointment. Depending on the veterinarian's caseload and how late your arrival will be, we may be able to accommodate you by working you back into our schedule. There will be a work-in fee associated.

We understand unforeseen circumstances occur. Please call and speak to us in these instances and we will do our best to help.

We recognize that emergencies do arise and we will do everything in our power to accommodate​ your needs. An emergency fee will apply.

***** Please call before your arrival so we may get our team prepared.

We also do our best to accommodate same-day appointments or drop-off appointments with a work-in fee. If your pet needs to be dropped off, we will work between appointments to evaluate and treat your pet. This may take a minimum of 2 hours or more.

Critical patients or emergencies that require after hour services will be referred to our local emergency hospital, once they are stabilized. We are a full-service veterinary hospital, however, we do not have staff after business hours.

The Georgia State Board of Veterinary Medicine requires that an active VCPR is required for a clinic to provide prescription medication, treatment and any recommendations for a pet. This will be in the form of an annual exam by one of our veterinarians to maintain this relationship. This is a law and there will be no exceptions.

Rabies Policy:
*** All patients must be up to date on their rabies vaccination. This is a requirement by the Georgia state law. There will be no exceptions to this policy for the safety of your pet, you, our clients and our team.

You may request a refill on our app, website, text, QR code, email, or phone. Please have the previous medication or prescription handy. We will need the medication name, strength, and instructions to refill. While we do our best to refill medications as quickly as possible, we do ask for a week's notice for refill medications. Compounded and special order medications will take longer to be ordered and filled. We require payment in full for all compounded and special order medications and will text you when your pet's prescription is ready.

​*** Requested medications not picked up within 2 weeks will be returned to stock and may be charged a restocking fee.